The practical coursebook covers a range of important everyday business topics relevant to the field of public administration and contains a variety of reading, listening, speaking and writing activities, as well as a number of grammar and vocabulary exercises. It aims at activating learners' topical vocabulary, refreshing key grammar areas, and practicing communicative skills in business environment. The practical coursebook can be used to supplement the main textbook "Business English" by M.V. Kisil, or as a stand-alone practical course, or for self-study. It complies with the syllabus of educational discipline. It is intended for training attendees of Master's program 281 "Public Administration and Management." Contents Unit 1 Getting to know you 6 Section 1 Reading: Why greetings are important Grammar: pronouns, imperative sentences, the verb to be Vocabulary: alphabet, abbreviations, name idioms. Everyday English: Greetings 6 Section 2 Reading: The Best Way to Say "Goodbye" with Confidence Grammar: plurals and articles, possessive 's, pronouns Vocabulary: nationalities, days of week Listening & Speaking: meeting new people 9 Unit 2 The Daily Routine of Civil Servants 12 Section 1 Grammar: present simple; adverbs of frequency; question words Vocabulary: numbers and times Writing: A brief profile of the country 12 Section 2 Reading: The working day of a businessman Grammar: present continuous vs. present simple Listening & Speaking: my busiest day; asking to repeat and clarify information 15 Unit 3 A way to a successful day 18 Section 1 Reading: Morning activities to have a great day Grammar: articles; count/uncount nouns, some/any/a lot of/ much/ many Everyday English: useful phrases 18 Section 2 Reading: The importance of job satisfaction Grammar: have/has got; infinitives with "to" Vocabulary: collocations with " work"; adjectives describing jobs Listening & Speaking: Who's who in the office. Pronunciation Practice 22 Unit 4 Talking about your job 25 Section 1 Reading: Talking about your job Grammar: Past Simple Vocabulary: work-related vocabulary Listening & Speaking: Explaining your job. My current job Easily confused words: personal vs. personnel 25 Section 2 Reading : Unusual jobs that earn $100,000 or more Grammar:; wh -words; Past Continuous vs. Past Simple Vocabulary: Job Responsibilities; phrasal verbs Speaking: Personality Accusations Game 28 Unit 5 Job Hunting 31 Section 1 Reading: Job Quiz Grammar: modal verbs; be good at +Ving; relative pronouns Vocabulary: expressions with get/take/go; job advertisements Writing: a CV 31 Section 2 Reading: How to have the perfect interview Grammar: Present Perfect Vocabulary: job-related idioms Listening & Speaking: Interview Questions. Interview role play. 35 Unit 6 Career Development 39 Section 1 Reading: British and American business etiquette Grammar: modal verbs Vocabulary: personality adjectives; business idioms Listening & Speaking: Looking for an assistant. Giving opinions, dis/agreeing Easily confused words: opportunity vs. possibility 39 Section 2 Reading: Tips to improve your career development Grammar: Present Perfect Continuous Vocabulary: collocations with career; character idioms Listening: Talking about careers Easily confused words: : collaborate vs. cooperate 43 Unit 7 Leaving the job 47 Section 1 Reading: The best way of a leaving-do Grammar: Tense Revision; one/ones Vocabulary: job-related words Listening & Speaking: Reasons for leaving the job. Pronunciation Easily confused words: set/sit; too/two; write/right; than/then 47 Section 2 Reading & Speaking: Firing someone Grammar: adverbs and adjectives; phrasal verbs Everyday English: Giving good/bad news Easily confused words: accept/except; borrow/ lend; principal/principle Writing: Changing the style 50 Unit 8 Real life/work experience 53 Section 1 Reading: Disastrous experience Grammar: Past Perfect; Past Perfect Continuous Vocabulary: talking about experience; idiom practice; good vs. well Speaking: how to deal with failures Everyday English: How to express sympathy 53 Section 2 Grammar: passive; prepositions of movement Vocabulary: phrasal verbs Listening & Speaking: Getting together with friends. Role play Everyday English : Saying 'No' politely Writing: Planning ahead 57 Unit 9 Telephone Talk 60 Section 1 Reading: 'On the Phone' competence quiz Grammar: phrases with "would"/ "will" Vocabulary: Calling back Listening & Speaking: Making arrangements Everyday English: Saying Sorry Writing: memos 60 Section 2 Grammar: First and Second Conditionals Listening & Speaking: Emergency calls. Telephone role-play Everyday English: Making suggestions and responding 64 Unit 10 Business Correspondence 67 Section 1 Reading: Letters that changed history Grammar: Third Conditional; the gerund Speaking: what would you do if… Easily confused words: to precede vs. to proceed 67 Section 2 Reading: Writing Business Letters Grammar: modals with the perfect infinitive Vocabulary: acronyms Writing: a cover letter / letter of application 70 Unit 11 You are what you look 74 Section 1 Reading: Why dressing for success leads to success Grammar: no matter what… Vocabulary: Clothes. Collocations with "matter" Speaking: First impressions Everyday English: how to respond to 'thank you' Easily confused words: number vs. amount vs. quantity 74 Section 2 Reading: Dress Code Policy Grammar & Vocabulary: Clothing idioms Speaking: Dress code at my workplace Everyday English: Phrases used when giving/receiving a present at work Writing: Avoiding General Words 77 Unit 12 Networking outside the office 81 Section 1 Reading: The office picnic Grammar: compound nouns Vocabulary: Color idioms. Types of pay Listening & Speaking: At the bank. Discussing money matters. Easily confused words: salary / wages/charge/ fee/ fare/ commission / tip 81 Section 2 Reading: Should you socialize with your co-workers? Grammar: Indirect questions; conjunctions Vocabulary: ear - idioms Listening & Speaking: Happy Moments. Organizing an event/trip/party. Everyday English: how to express happiness Writing: an email suggesting ideas to the boss 85 Unit 13 Business Meetings 87 Section 1 Reading: Conducting effective business meetings Grammar: word-building Vocabulary: email language; types of meetings Listening & Speaking: business meetings etiquette; arranging a future meeting Easily confused words: efficient vs. effective Writing: e-mails 87 Section 2 Reading: Native speakers are bad communicators Vocabulary: business idioms for meeting Listening & Speaking: International Meetings. Dialogue 'Tomorrow's Meeting' Finding a meeting venue 91 Unit 14 Technology at workplace 94 Section 1 Reading: The influence of technology evolution. Grammar: comparatives Vocabulary: Computer-Related Verbs Listening & Speaking: benefits and downsides of technology advances Everyday English: Common Issues 94 Section 2 Reading: The Weapons of Mass Distraction Grammar: Future Continuous, Future Perfect Vocabulary: Technology Idioms Listening & Speaking: talking about changes in lifestyle Easily confused words: in front of vs. before 98 Vocabulary and Grammar Extra 102 Business Appendix 114 Grammar reference 118 Sources Used 130